The machine in the closet that everything depends on and nobody has logged into for a year. We keep it running, and tell you when it should be replaced.
Small-office servers rarely fail without warning — they fail after months of warnings nobody was watching for. A drive drops out of the array, an update half-applies and leaves a service down, a power event corrupts something that only shows up at month end. We fix those, and then find out what allowed them.
The point of monitoring is not the alerts, it is the fortnight of warning before something becomes an outage. Drive health, backup completion, and disk space are the three that quietly cause most of the disasters we get called out for, and all three announce themselves in advance if anyone is listening.
Hardware that is out of warranty and out of spare parts eventually costs more in downtime than a replacement costs outright. We will tell you when you have reached that point and what the realistic options are, including whether some of it belongs in the cloud instead. That conversation is part of IT planning.
Server work is estimated the same way as everything else, emergency or not.
Free estimate before any work begins, and you approve the price before we start. Repairs carry a 90-day warranty on our labor, plus whatever warranty the manufacturer provides on any parts we install. If you are already a customer and your question takes us under fifteen minutes on the phone, there is no charge for it.
A trip charge may apply for longer distances. The warranty does not cover a machine that is re-infected with malware after we clean it.
What small offices ask when the server starts misbehaving.
That is worth a phone call today rather than next week.